Q: Is a username and password the same as my library card number and PIN?
A: No, your username and password are independent from your library card number and PIN. Your username is typically the email address you provide to an online service, though some services will ask you to create a unique username along with a password.
Q: Why do I need a username and password? How do I get a username and password?
A: Some of our online resources require you to create an account before you can access their materials. Typically there will be a "Get Started" or "Register" button you can click and then the service will allow you to register by providing your email address and creating a password for that account. After you register, you will then be able to log in with the email and password you provided. Once you log in for the first time, you may then be asked to then find our library in their system (search for "Ohio County Public Library" or by zip code - 26003) and provide your library card number and PIN.
Q: It's been a while since I last logged into a service and I can't remember my username. What's my username?
A: Your username is generally the email address you used to sign up for a given online service. If you can't remember which email address you signed up with, there should be an option under "Forgot your password" to retrieve your username.
Q: I can't remember my password. What do I do?
A: Each service should provide a "Forgot your password?" link. Generally, when you click on this link, you will be asked to provide your email address. The service will send you an email with a link to a page where you may reset your password. Once you complete the password reset, you should be able to log into the service with your email address and the new password.